Privacy Policy

1. Introduction

Veriglobe ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and API (collectively, the "Services").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

2. Information We Collect

We collect information in several ways, including:

2.1 Information You Provide to Us

We may collect information that you provide directly to us, including:

• Account Information: When you create an account, we collect your name, email address, company name, and other contact information.
• Payment Information: When you subscribe to our Services, we collect payment information, which may include credit card details, billing address, and other financial information.
• Communications: When you contact us, we collect the information you provide in your communications, including emails and support requests.

2.2 Information About Your Customers

When you use our Services to verify the identity of your customers, we collect information about those individuals, including:

• Personal Identifiers: Such as name, date of birth, address, phone number, email address, and government-issued identification numbers (e.g., BVN, NIN).
• Identity Documents: Such as images of identification cards, passports, or other government-issued documents.
• Biometric Data: Such as facial images for facial recognition verification.
• Address Information: Such as residential address, proof of address documents, and geolocation data.

You represent and warrant that you have obtained all necessary consents from your customers to share their information with us for identity verification purposes.

2.3 Information Collected Automatically

When you access or use our Services, we may automatically collect certain information, including:

• Log Data: Such as your IP address, browser type, operating system, referring URLs, access times, and pages viewed.
• Device Information: Such as device identifiers, hardware model, and operating system.
• Usage Information: Such as the number of verification requests, API calls, and other interactions with our Services.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your interactions with our Services. You can control cookies through your browser settings and other tools.

3. How We Use Your Information

We may use the information we collect for various purposes, including:

• Providing and Improving Our Services: To provide, maintain, and improve our Services, including processing identity verification requests and developing new features.
• Customer Support: To respond to your inquiries, provide technical support, and address issues related to our Services.
• Communication: To communicate with you about our Services, updates, and other relevant information.
• Marketing: To send you marketing communications, promotional offers, and other information that may be of interest to you. You can opt out of receiving marketing communications at any time.
• Analytics: To analyze usage patterns, trends, and preferences to improve our Services and user experience.
• Security: To detect, prevent, and address fraud, security breaches, and other potentially illegal or prohibited activities.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.

4. Information Sharing and Disclosure

We may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting, and customer service.
• Business Transfers: If we are involved in a merger, acquisition, financing, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Protection of Rights: We may disclose your information to protect the rights, property, or safety of Veriglobe, our users, or others.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell, rent, or lease your personal information to third parties without your consent.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

We maintain security measures including:

• Encryption of sensitive data both in transit and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Monitoring for suspicious activities
• Regular security training for our employees

If you have reason to believe that your interaction with us is no longer secure, please immediately notify us by contacting us at security@flares-internet.com.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you or provide our Services
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)

When we no longer need to use your information, we will take steps to securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
• Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your personal information in certain circumstances.
• Withdrawal of Consent: If we process your personal information based on your consent, you may withdraw your consent at any time.

To exercise these rights, please contact us at privacy@flares-internet.com. We will respond to your request within the timeframe required by applicable law.

Please note that these rights may be limited in some circumstances, such as where providing access would reveal personal information about another person or where we are legally prevented from disclosing such information.

8. Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us at privacy@flares-internet.com. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

9. International Data Transfers

Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside Nigeria and choose to provide information to us, please note that we transfer the information, including personal information, to Nigeria and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Veriglobe
Email: privacy@veriglobe.net
Address: 27 AWOYEMI STREET, EJIGBO LAGOS